Click on the link that best describes the question you have:
- I have a technical issue
- I want to follow a step by step get started tutorial
- I have a "How to" question
- I'm just getting started and need some help setting up my account
- I want to submit feedback or a new feature idea
When is the live support available?
⚡️Please note that the above hours are based on our timezone (GMT+1).⚡️
Does Clust offer Phone Support?
Clust does not offer immediate phone support. Our preferred method of providing support is via the Chat or Email.
What if I just want to talk to someone?
We totally understand. Sometimes it's just easier to talk to someone to explain the issue you have over the phone. We can make that happen, but please note your call will need to be scheduled.
When you start a conversation, just let the support agent know you would prefer to get on a call to explain your issue. They'll provide a link for you to select a time that is convenient for you. We prefer to conduct the call via Hangouts so that we can share screens to see exactly what you need help with.
Please note we do try and offer a call within the same business day, but this will not always be possible based on conversation volumes. To remain fair, we do respond back to all conversations in the order they are received. If you are on our Gold monthly or Annual Plan, you will receive a priority response.
What are Clust's SLAs?
Application development activities are located within France and occur primarily within french business hours. Our current infrastructure does not require scheduled maintenance down-times, but we reserve the right after providing 24 hours notice.
Support activities occur globally and current hours of operation are 10AM- 6PM Monday to Friday GMT. No official SLAs are offered, but we endeavor to respond to all queries from Clust clients within 24 hours.