A CNAME is a type of DNS record that you have to create in your domain registrar settings and point it to Clustdoc servers. Once the record points to Clustdoc, you will be able to publish your application portals on your own custom domain in order to provide a seamless experience to your recipients.

Best practices for setting up a CNAME

1-Set up your CNAME properly first, before adding your Subdomain parameters into the Clustdoc set up page.
2-Use a subdomain (portal.yourcompany.com) instead of your root domain for a better experience.
3-Use one subdomain per team (if you have many)
4-Read carefully the steps below to set up your custom domain name.

In case you need help, do not hesitate to reach out to your developer or IT manager or domain name provider to make sure everything works.

How to set up a CNAME 

1/Go to your domain registrar and create a CNAME record.

Depending on your provider, you'll need to follow their instructions for creating a CNAME. Reach out to your domain name provider support team if you're having trouble finding how to do this. 

2/Add a CNAME record

In the first field (Host) add your custom domain, in the second field add Clustdoc sub-domain.
In other words to set up your custom domain, e.g. portal.yourcompany.com, (HOST) you need to create a CNAME record pointing to custom.clustdoc.com (VALUE)

3/Set CNAME in Clustdoc

Go to the Custom domain & Email tab in your Clustdoc account.

Enter your custom domain into the field under the Custom domain section and click save.

You'll receive an email when your custom domain is validated. It can take up to 2 hours to propagate. 

When your custom domain is validated, it will show as 'ACTIVE' on this page in front of Status.

Please note that only client facing urls (applications or portals) will use your own domain . The root sub-domain is however redirecting to your main website as a matter of transparency.

Please make sure you've entered the correct domain because you won't be able to change it for the next 30 days.