How to contact customer support

If you're logged in

• Click on 'Need help?' at the bottom right of your account and then on 'Customer Service> Contact us' to open a ticket.
• A customer service agent will take care of your request.

You can attach attachments (screenshots for example) to facilitate the processing of your request.

If you're logged out

• You can fill in this form to open a ticket if you can't log in to your account or don't have a Clustdoc account yet.

Customer Service opening hours

The Customer Service is available  Monday - Friday from 10 AM to 6 PM. Our agents are happy to help you solve any emergency you may have even outside opening hours when needed.

⚡️ Note that the above opening hours are based on GMT+1⚡️

Phone Support

In order to guarantee a great service, we provide Customer Support through an online ticketing system.

This allows us to track customer requests, which we can easily be transferred to the right staff member(s), ensuring that our Service Level Agreements are met.

The ticketing system also allows us to improve our software based on common questions or issues.

​

Clustdoc's SLAs

We're located in France and so most of our activities occur primarily within French business hours. 

Support activities occur globally and current hours of operation are 10 AM - 6 PM Monday to Friday GMT. We endeavor to respond to all queries from clients within 24 hours. (Less than 5h for 75% of client requests). Most critical requests are processed first.