You're using your own domain to send out email notifications to clients and stakeholders, and you're experiencing bounces and rejections?
Read this article to understand what's going on and troubleshoot this with your email provider.
Although many email providers will not give you a clear explanation for bounce, here are some clarifications on what this could mean:
- The recipient's email address doesn't exist or is invalid
- The server is down
- The message is too large for the recipient's inbox
- The inbox is full
- The recipient's email inbox settings are too restrictive
- The recipient's settings do not allow email from you as a sender
How to solve this issue with Gmail or Gsuite?
1/Ask clients to add your “from” address to their email list of contacts.
2/ Consider using a dedicated IP address and private domain.