Clustdoc Standard Services ✅
The Clustdoc Support is reactive and friendly. We're here to help and cannot wait to meet you!
1- How to find help?
There are plenty of shortcuts available in your Clustdoc account. Discover how to spot them.
2- How to train yourself or your team?
Our online academy is covering everything you need to get started with Clustdoc. If you've already watched our essential videos, join our online Academy for free.
3- How to open a ticket (Support, Feature Request, Bug)
Reach out to our Customer Support Agents from your account as shown below or open a ticket here.
The Customer Service is available Monday - Friday from 10 AM to 6 PM. Our agents are happy to help you solve any emergency you may have, even outside opening hours when needed.
⚡️ Note that the above opening hours are based on GMT+1⚡️
4- How to request a free process audit
We're happy to review your current processes for free (if requested during the first 30 days after you activate a Platinum plan).
5- How to check the latest features
Thank you for your interest :) We frequently release new features and updates to help you transform your digital onboarding. Learn more here.
Clustdoc Advanced Services 💎
1- How to hire a Clustdoc consultant (Professional Done-for-you Service)
A Clustdoc consultant can design your first process based on your unique needs and customer experience goals. Regardless of where you are in the journey, the complexity of your operations, or how quickly you’re ready to make changes, we will partner with you to find the right approach.
📮 This is a paid Service. ($1200/process on average)
2- How to organize a custom training session for you or your team
Remote private training sessions are Clustdoc training sessions, delivered only to your company, conducted remotely/online by a live trainer.
📮 This is a paid Service. ($300/h on average with 5 participants)
4- How to organize a consultation call with your account manager?
Once you join Clustdoc, we'll connect you with a relationship manager to help you get started. Your Sales Rep will be available during the first 30 days to organize one free intro call or demo. For any additional calls, you may want to book a paid consultation call with us or book request an implementation service quote.
5- How to get a quote for very high volumes or a specific custom need
Reach out to our customer support to organize a kick-off call with our team and get a quote.