In order to guarantee a great service, we provide Customer Support through an online ticketing system.
This allows us to track customer requests, which we can easily be transferred to the right staff member(s), ensuring that our Service Level Agreements are met.
The ticketing system also allows us to improve our software based on common questions or issues.
We're located in Europe, so most of our activities occur primarily within French business hours.
Support activities occur globally and current hours of operation are 10 AM - 6 PM Monday to Friday GMT. We endeavor to respond to all queries from clients within 24 hours. (Less than 5h for 75% of client requests). Most critical requests are processed first.
Specific SLA contrats can be signed with Enterprise customers.