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The stakeholder feature can be useful if you want to involve multiple people in an onboarding workflow in an organized way.
Creating a multi-stakeholder process
In your Process, click on 'Configuration>Stakeholders' in the sidebar to create more roles for secondary stakeholders
Think of the different roles that may be involved in completing your process besides the primary point of contact.
Process example | Stakeholder #1 | Stakeholder #2 |
Mortgage application | Borrower | Co-borrower |
Client intake process | CEO | Assistant |
Assigning onboarding steps to the right stakeholder's role
When you assign specific steps of your checklist to a stakeholder, it means that this person will be able to see these steps (and therefore complete them).
Select the line items that need to be accessible to a specific role
Click on edit or on the checkbox
and assign them to the right role from the 'Stakeholders' tab or from the people icon
Stakeholders permissions
When configuring stakeholoders, you can assign them specific permissions to personalise their customer experience. To find out more about these permissions, read this article
Preparing an automated notification email (Optional)
Automations allow you to set up scheduled actions and notifications. You can create an email notification automation for when you (or anyone) invite an actual stakeholder into a live application.
Still from your process, click on Automation in the sidebar menu
Then click on the New Automation blue button and select the action you want to perform.
Notify concerned contact would work best for sending the same email to any stakeholder
Notify several stakeholders would allow you to pick which stakeholder specifically and therefore potentially create an email per person.
Inviting manually someone in a live application
When you are working on an application, you can invite a stakeholder to join at any time.
Go to an ongoing application and click on 'Stakeholders' from the sidebar, to add someone under a predefined stakeholder's role.
Next to each role, you will see a gear icon
. Click on it to add your stakeholder's information.
A default stakeholder's invitation email will be automatically sent to this person - unless you have set it up in the process (as described above).
💡 Click 'Notify recipient' to edit the notification email if you want to.