How to manage access rights to an application

💈 Access rights involve team members. More users available in SILVER,GOLD plans or using a Booster 

Manage access rights from the application page so that users that usually only see their own applications (Such as Agents and Operators) can have one-off permission to collaborate with you on a specific application.

Managing access rights to an application

• Go to Applications and pick one of your applications
• From the 'More Options>Access Rights' menu in the Sidebar, review the list of users who have access to it
• Click 'Authorize' to give to access rights to someone else (Agent or Operator)
• Go to the Message Inbox in the​ Sidebar to let this person know that you've granted them access to the application (The system doesn't send any notification)

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When to use this feature

Scenario #1:
You've mentioned an operator or Agent in a conversation and want to make sure they can access the related application. 

Scenario #2:
You've cc'ied a colleague (Operator or Agent) to your admin notifications and want to allow them to jump in and manage the application with you. 

Read More users and assignments

1/ How to change the owner of an application

2/How to cc' teammates to your notifications

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