Manage access rights from the application page so that users that usually only see their own applications (Such as Agents and Operators) can have one-off permission to collaborate with you on a specific application.
Managing access rights to an application
- Go to Applications and pick one of your applications
- From the 'More Options>Access Rights' menu in the Sidebar, review the list of users who have access to it
- Click 'Authorize' to give to access rights to someone else (Agent or Operator)
- Go to the Message Inbox in the Sidebar to let this person know that you've granted them access to the application (The system doesn't send any notification)
When to use this feature
You've mentioned an operator or Agent in a conversation and want to make sure they can access the related application.
You've cc'ied a colleague (Operator or Agent) to your admin notifications and want to allow them to jump in and manage the application with you.