Manage access rights from the application page so that users that usually only see their own applications (Such as Agents and Operators) can have one-off permission to collaborate with you on a specific application.
Managing access rights to an application
1-Go to Applications and pick one of your applications
2-From the 'More Options>Access Rights' menu in the Sidebar, review the list of users who have access to it
3-Click 'Authorize' to give to access rights to someone else (Agent or Operator)
4- Go to the Message Inbox in the Sidebar to let this person know that you've granted them access to the application (The system doesn't send any notification)
- When to use this feature
You've mentioned an operator or Agent in a conversation and want to make sure they can access the related application.
You've cc'ied a colleague (Operator or Agent) to your admin notifications and want to allow them to jump in and manage the application with you.