How to troubleshoot a CNAME record

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There are sometimes issues that can happen when setting up your CNAME record. See below for instructions on how to fix them.

Steps

1. Go to your whatsmydns.net
2. Change the search to "CNAME" record
3. Enter the CNAME record you want to check. If you set up a "www" subdomain, enter "www.sitename.com". If you used another subdomain, enter that subdomain address into the field.

Note: Replace "sitename.com" with your own domain name

Results

• Green checkmarks mean that the domain is propagating correctly. Please wait 24-48 hours before contacting your web host.
• Red X's in the results means that the domain is not propagating correctly.
• A combination of green and red means the domains are still propagating. Please wait 24-48 hours before contacting your web host

Here is a couple of more reasons why you might run through some issues:

1-Your host is just taking some time to update your new CNAME.
2-CNAME is not pointing to custom.clustdoc.com