Important Note: The CNAME is a premium feature: activate it with a Booster (7-day free trial, cancel anytime, monthly payment) or upgrade to a Platinum plan. 👨🔧 Developer recommended.
There are sometimes issues that can happen when setting up your CNAME record. See below for instructions on how to fix them.
Steps
- Go to your whatsmydns.net
- Change the search to "CNAME" record
- Enter the CNAME record you want to check. If you set up a "www" subdomain, enter "www.sitename.com". If you used another subdomain, enter that subdomain address into the field.
Note: Replace "sitename.com" with your own domain name
Results
- Green checkmarks mean that the domain is propagating correctly. Please wait 24-48 hours before contacting your web host.
- Red X's in the results means that the domain is not propagating correctly.
- A combination of green and red means the domains are still propagating. Please wait 24-48 hours before contacting your web host
Here is a couple of more reasons why you might run through some issues:
1-Your host is just taking some time to update your new CNAME.
2-CNAME is not pointing to custom.clustdoc.com
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